This Refund Policy applies to subscriptions purchased directly from Business Liaison Private Limited for TRAXAU. It forms part of the Terms of Service.
14-day first-payment guarantee
You may request a full refund of the first payment for your first paid TRAXAU subscription within 14 calendar days after that payment. The guarantee applies once per person or organisation and does not reset if you close and reopen an account, change plans or purchase through another email address.
The guarantee does not cover renewals, later billing periods, add-ons, usage charges or amounts paid to an independent third party. We may deny a voluntary refund where there is credible evidence of fraud, abusive repeat claims or a material breach of the Terms, without limiting rights that cannot legally be excluded.
How to request a refund
Contact privacy@traxau.com within the eligibility period from the email address associated with your account. Include the account email, payment date and transaction reference if available. Never email a full card number, password or broker credential.
We may ask for limited information needed to verify the account and payment. A refund request also cancels automatic renewal unless you clearly ask us to keep the subscription active.
Renewals and cancellation
Paid plans renew at the interval shown at checkout until cancelled. Cancel before the renewal date to avoid the next charge. After the 14-day first-payment period, subscription payments and renewals are not refundable or prorated merely because the service was unused or you changed your mind.
Cancellation stops future renewal. Unless we state otherwise or provide a refund, paid access normally continues until the end of the current billing period.
Duplicate charges, errors and service failure
Contact us promptly if you believe a charge is duplicated, incorrect or unauthorised. We will investigate and correct confirmed billing errors. We may also provide a full or proportionate refund, credit or extension where a material paid service was persistently unavailable because of a failure within our control.
Before starting a chargeback, please give us a reasonable opportunity to investigate. This does not prevent you from contacting your payment provider or exercising legal rights.
How refunds are processed
Approved refunds are returned to the original payment method where possible. We will initiate an approved refund promptly, but banks and payment providers control when funds appear. Original foreign-exchange differences, bank charges or third-party fees may not be recoverable by TRAXAU.
Taxes will be adjusted as required by law. Access to refunded paid features may end when the refund is approved.
Your statutory rights
This policy is additional to rights that cannot be excluded under applicable law. Nothing here limits remedies for an unfair practice, a service that does not conform to contract, fraud, or another matter for which exclusion is prohibited. Singapore consumers may have remedies under the Consumer Protection (Fair Trading) Act 2003.
Billing questions
Send refund and billing questions to privacy@traxau.com. Please provide only the information necessary to identify the account and payment.